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1.  What is a Setup Charge?
2.  Is shipping & handling free?
3.  What is a Screen Charge?
4.  What are acceptable formats, platforms and sizes for artwork?
5.  Can I get a sample of a product before I order?
6.  Do you keep my imprint on file?
7.  How long will it take to get my order?
8.  What are the payment terms & return policy?
9. Can I see a sample of my imprint/logo, before it goes to press?
10. Where do the products ship from?
11. I can't find a specific item, can you help?
12. What if I need an item faster than the regular production time?

13. Can you create artwork for me?


info@promotionaldynamite.com

1. What is a Setup Charge?

This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting. Set-up charges will be communicated according to specific order or product.

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2. Is shipping & handling free?

Prices do not include shipping & handling charges. Shipping & handling will be added to your final invoice. Applicable shipping & handing fees will be quoted prior to order processing.

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3. What is a screen charge?

Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.

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4. What are acceptable formats, platforms and sizes for artwork?

We can accept most types of high resolution files, usually 300 d.p.i. or greater. If you have any questions, please ask!

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5. Can I get a sample of a product before I order?

Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory. Please call for details.

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6. Do you keep my imprint on file?

Your digital artwork and order details will be kept on file. Screens are only kept on file for approximately one year, depending on the factory. New imprints or items will require new screens and will incur the appropriate screen charges. Again, if you have any questions, please don't hesitate to ask.

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7. How long will it take to get my order?

Once your order is placed, please allow a 1-3 week turnaround time. We can offer priority / expedited handling on most items for nominal charge.

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8. What are the Payment Terms?

We accept all major credit cards or cash. A payment of 75% down then 25% balance on delivery is required for orders with a business check or cash. With any credit card the down payment payment is 100%.   If there is a problem with your order, our return policy is100 % cash back if we can't agree on a solution with you.  Satisfaction Guaranteed!    

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9. Can I see a sample of my imprint / logo, before it goes to press?

Yes, we can send you a proof, via email. Depending on the item, the factory may provide a production sample prior to going to press.

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10. Where are promotional products shipped from?

We have suppliers located throughout North America and Asia to bring you a vast selection of products. Contact us if you require the location of a specific product's production location.

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11. I can't find a specific item, can you help?

In addition to those you see listed on our web site, we have many suppliers we can get your orders from. We have direct access to over 600,000 promotional products! Our company will make every effort to provide or match (as closely as possible) the product criteria you are looking for.

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12. What if I need an item faster than the regular production time?

Rush charges vary per product and will be applied to your order, depending on how quickly you need it. Many items are available to ship by "Next Day Delivery". Please be aware that some items cannot be rushed due to production schedules and the actual printing process. Please call us for specific details.

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13. Can you create artwork for me?

Yes, our graphic designers are educated and experienced in their field. They will work with you to develop an innovative and thoughtful piece of art. After we have completed the artwork, we will submit the design to you, the customer, for approval. Prices will be based on the complexity of your design and you will never have hidden charges. Promotional Dynamite will always give you an accurate quote for every aspect of our service!

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info@promotionaldynamite.com

 

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